• The minimum age for participating in The Voice Lottery is 18 years old at time of ticket purchase.
• We reserve the right to request proof of age
• Non payment will result in immediate removal of your allocated ticket number from the draw, and in the event that a prize is won in the interim period, the draw will be declared invalid and a re-draw will occur.
• In the event of non-payment, the allocated ticket will be removed from The Voice Lottery draw until cleared funds are received at which point the number will be re-entered into the draw. No credit will be given for missed weeks.
• We cannot accept responsibility for any delays in bank or card payments. Players will be informed of the first draw in which they are eligible to play.
• No refunds will be offered following withdrawal from The Voice Lottery.
• The lottery promoter retains the right to increase the number of tickets sold, which will also increase the weekly prize fund offered (once tickets sales have reached an agreed threshold) with more money given to good causes.
• The lottery promoter will make every effort to contact prize winners. In the event of no claim by the winner within 90 days of the lottery draw, the money will be forfeited and donated to the good causes prize fund.
• We reserve the right to decline an application or cancel an existing subscription without giving reason. We also reserve the right to cancel/stop The Voice Lottery if necessary, in which case refunds will be made of all payments for which a draw has not taken place.
• The draw will be made from reconciled bank records every Thursday, ready to go on air Friday each week.
• To claim any prize, the winner must provide photo ID and proof of address before any prize monies will be paid. Every effort will be made to ensure that prize winners will be paid within 15 workings days of a prize draw.
• The prize draw will take place weekly and announced on The Voice FM. The ticket number is chosen using a LotteryMaster. 
• The lottery promoter’s decision is final in all matters relating to The Voice Lottery
• We reserve the right to use the winners’ names for promotional purposes.
• Only 5 entries per person per week.
• Immediate family members of directors, paid staff and management/admin personnel associated with The Voice Lottery and/or The Voice FM are not eligible to enter.
• The Voice Lottery is promoted by The Voice (North Devon) CIC, Belle Meadow Court, Albert Lane, Barnstaple, North Devon. EX32 8RJ.

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     Direct Debit guarantee.              

• This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit, FastPay Ltd Re The Voice (North Devon) CIC will notify you five working days in advance of your account being debited or as otherwise agreed. If you request FastPay Ltd Re The Voice (North Devon) CIC to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by FastPay Ltd Re The Voice (North Devon) CIC or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• – If you receive a refund you are not entitled to, you must pay it back when FastPay Ltd Re The Voice (North Devon) CICasks you to.
• You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.